Celebrate your successes. Find some humor in your failures.
Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
I probably have traveled and walked into more variety stores than anybody in America.
I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.
I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' -- a group I've never had much use for.
The way management treats their associates is exactly how the associates will then treat the customers.
Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
The job of senior management is to cultivate an environment where store managers can learn from the market and from each other.
After a lifetime of swimming upstream, I am convinced that one of the real secrets to Wal-mart's phenomenal success has been that very tendency.
Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.
I don't know what would have happened to Wal-Mart if we had laid low and never stirred up the competition. My guess is that we would have remained a strictly regional operator.
Nothing else can quite substitute for a few well-chosen,
well-timed, sincere words of praise.
They're absolutely free and worth a fortune.
There is only one boss. The customer.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The secret of successful retailing is to give your customers what they want.
The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.
Appreciate everything your associates do for the business.
Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want -- and a little more.
I have always been driven to buck the system, to innovate, to take things beyond where they've been.
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you -- like a fever.
Maybe I was born to be a merchant, maybe it was fate. I don't know about that. But I know this for sure: I loved retail from the very beginning.
I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.
If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction.
Swim upstream. Go the other way. Ignore the conventional wisdom.
Swim upstream. Go the other way. Ignore the conventional wisdom. If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction. But be prepared for a lot of folks to wave you down and tell you you're headed the wrong way. I guess in all my years, what I heard more often than anything was: a town of less than 50,000 population cannot support a discount store for very long.
Control your expenses better than your competition. This is where you can always find the competitive advantage.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
We're all working together; that's the secret.
We're all working together; that's the secret. And we'll lower the cost of living for everyone, not just in America, but we'll give the world an opportunity to see what it's like to save and have a better lifestyle, a better life for all. We're proud of what we've accomplished ; we've just begun.
Quotes by Sam Walton are featured in: